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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Introduction to Change Management: ThiLewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, s section covers the definition and importance of change management, types of organizational change, and the role of change managers.
Topic 2	Change Management Models and Theories: This section discusses and Kübler-Ross Change Curve.
Topic 3	Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.
Topic 4	Stakeholder Management: This section covers identifying stakeholders, stakeholder analysis techniques
Topic 5	Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.

APMG-International Change Management Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?
1.Actively responding to contributions makes people feel valued
2.Decisions are based solely on rational reasoning

A. Both 1 and 2 are true
B. Only 2 is true
C. Only 1 is true
D. Neither 1 nor 2 is true

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Appealing to hearts (emotions) and minds (logic) is a key engagement strategy in the APMG Change Management Foundation, blending rational and emotional levers. Let's evaluate each statement thoroughly:
*Statement 1: "Actively responding to contributions makes people feel valued" - This is true. The framework stresses that engagement requires two-way communication, where acknowledging and responding to stakeholder input fosters a sense of worth and belonging. For instance, if employeessuggest improvements during a change workshop and leaders act on them, it builds emotional buy-in (hearts) and trust in the process (minds). This aligns with principles like Dialogue and Inclusivity, making it a cornerstone of effective engagement.
*Statement 2: "Decisions are based solely on rational reasoning" - This is false. Appealing to hearts and minds explicitly involves both emotion and logic. The APMG materials cite examples like storytelling or symbolic actions (e.g., a CEO using a new system publicly) that tap into emotions, not just data-driven arguments. Relying solely on rational reasoning ignores the emotional resistance or motivation critical to change success, contradicting the dual-focus approach.
Thus, only Statement 1 is true, as it captures the emotional engagement aspect vital to the hearts-and-minds strategy, while Statement 2 overlooks the emotional component entirely.

NEW QUESTION # 20
Which of the following statements about the use of symbolic actions and symbolism to appeal to people's hearts and minds are true?
Leaders must lead by example
Only leaders can influence change

A. Both 1 and 2 are true
B. Only 2 is true
C. Only 1 is true
D. Neither 1 nor 2 is true

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Symbolic actions and symbolism are powerful tools in change management to emotionally engage stakeholders, as per the APMG Change Management Foundation. Statement 1 ("Leaders must lead by example") is true because leaders' visible actions (e.g., adopting new behaviors) reinforce change messages and build trust, appealing to hearts and minds. Statement 2 ("Only leaders can influence change") is false, as the framework recognizes that change agents, line managers, and even peers can influence change-not just leaders. Thus, only Statement 1 holds true in the context of symbolic influence.

NEW QUESTION # 21
When starting to identify the impacts of a change initiative, which description BEST fits one of the recommended key inputs?

A. A statement of the differences between the current and future states
B. The planned frequency of staff engagement surveys
C. An organization chart showing senior positions in the new structure
D. An assessment of where people are on the change curve

Answer: D

Explanation:
When starting to identify the impacts of a change initiative, one of the recommended key inputs is a statement of the differences between the current and future states. This helps to define the scope, scale, and nature of the change, as well as the gaps and opportunities that need to be addressed. The other options are not key inputs for identifying the impacts of a change initiative, but rather outcomes or activities of other processes or stages in the change process.References: https://apmg-international.com/sites/default/files/Change%
20Management%20Foundation%20Sample%20Paper%2031%20-%20v1.0.pdf (page 11)

NEW QUESTION # 22
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channel is true?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

A. Only 1 is true
B. Neither 1 or 2 is true
C. Only 2 is true
D. Both 1 and 2 are true

Answer: D

Explanation:
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures.
Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements 1 and 2 are true. References: https://apmg-international.com/sites/default/files/Change%
20Management%20Foundation%20Sample%20Paper%2015%20-%20v1.0.pdf (page 11)

NEW QUESTION # 23
How does change management contribute to benefits?

A. Provides ultimate accountability for the benefits of a change
B. Encourages users to make the best use of the new situation
C. Produces all of the outcomes required to deliver benefits
D. Ensures dis-benefits are avoided

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Change management's role in benefits realization is a critical theme in the APMG Change Management Foundation, focusing on enabling people to adopt and optimize change. Let's explore each option in depth:
*Option A: "Encourages users to make the best use of the new situation" - This is correct. Change management ensures benefits by preparing, supporting, and motivating people to embrace and maximize the change. For example, training staff on a new CRM system ensures they use its features effectively, driving benefits like increased sales. The framework defines this as change management's primary contribution:
aligning human behavior with intended outcomes.
*Option B: "Ensures dis-benefits are avoided" - While change management mitigates risks (e.g., resistance), avoiding dis-benefits entirely is not its core focus or guarantee. This is more a project management responsibility, making this incorrect.
*Option C: "Provides ultimate accountability for the benefits of a change" - Accountability lies with sponsors or business owners, not change management, which supports rather than owns benefits realization. This is false per the APMG roles delineation.
*Option D: "Produces all of the outcomes required to deliver benefits" - Change management influences adoption but doesn't produce all outcomes (e.g., technical delivery), which involves other disciplines. This overstates its scope.
Option A aligns with the APMG emphasis on adoption and utilization as the bridge between change delivery and benefits, making it the most accurate answer.

NEW QUESTION # 24
......

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Simulations APMG-International Change-Management-Foundation Pdf | New Change-Management-Foundation Study Plan

Simulations Change-Management-Foundation Pdf Is The Useful Key to Pass Change Management Foundation Exam

APMG-International Change-Management-Foundation Exam Syllabus Topics:

APMG-International Change Management Foundation Exam Sample Questions (Q19-Q24):

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