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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q24-Q29):

NEW QUESTION # 24
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?

A. Reducing the time it takes to provide environments for projects
B. Reducing the time spent assessing and approving changes
C. Minimizing handoffs between specialists within a development team
D. Designing a continuous integration/continuous delivery pipeline

Answer: D

Explanation:
Designing a continuous integration/continuous delivery (CI/CD) pipelineimproves theentire end-to-end value streamby enabling faster, automated delivery of product innovations to customers.

NEW QUESTION # 25
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

A. Shift-left
B. Customer orientation
C. Organizational structure
D. The value of positive communications

Answer: B

Explanation:
Customer orientationensures that individual and team objectives are aligned withanticipating and meeting customer needs, directly supporting the organization's goal.

NEW QUESTION # 26
Which is an example of results-based measurement and reporting?

A. Measuring and reporting the number of supplier-related interruptions to a service
B. Measuring and reporting the number of hours worked by service desk staff
C. Measuring and reporting customer satisfaction with closed incidents
D. Measuring and reporting the cost of providing a service to customers and users

Answer: C

Explanation:
Measuring and reporting customer satisfactionwith closed incidents focuses directly on theoutcomes and value deliveredto customers, which is the essence of results-based measurement.

NEW QUESTION # 27
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

A. Advanced analytics
B. ITSM software
C. Artificial intelligence
D. Information models

Answer: C

Explanation:
Artificial intelligenceis commonly applied to process and interpret unstructured text, enabling tasks such as generating summaries, translations, and extracting meaningful insights.

NEW QUESTION # 28
An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

A. System
B. Unit
C. Acceptance
D. Integration

Answer: D

Explanation:
Integration testingfocuses on verifying how different applications and components work together, helping to identify and prevent errors that occur when the new application affects other systems.

NEW QUESTION # 29
......

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New ITIL-4-Specialist-Create-Deliver-and-Support Test Test - ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Cost

ITIL-4-Specialist-Create-Deliver-and-Support Reliable Test Cost & ITIL-4-Specialist-Create-Deliver-and-Support Sample Exam

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q24-Q29):

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